Shipping Policy
Last Updated: July 26, 2026
Thank you for shopping with us! We are committed to providing reliable shipping and excellent customer service. Please review our shipping policy below.
Order Processing
- Orders are processed within 1–3 business days after payment is confirmed.
- Orders are processed Monday through Friday, excluding holidays.
- Once your order has been shipped, you will receive a confirmation email with tracking information (when available).
Shipping Rates
Shipping costs are calculated at checkout based on your shipping address, package weight, and selected shipping method.
We may occasionally offer free shipping promotions, which will be clearly stated on our website.
Estimated Delivery Times
Estimated delivery times begin after your order has been processed.
- Standard Shipping: 3–7 business days
- Expedited Shipping: 2–3 business days (if available)
- Overnight Shipping: 1 business day (if available)
Please note that delivery times are estimates and may be affected by weather, carrier delays, holidays, or other circumstances beyond our control.
Shipping Locations
We currently ship to addresses within the United States.
If international shipping becomes available, eligible countries will be displayed during checkout.
Tracking Your Order
Once your order has shipped, you will receive an email containing your tracking number. Please allow up to 24 hours for tracking information to become active.
Incorrect or Incomplete Addresses
Customers are responsible for providing accurate shipping information.
If an incorrect or incomplete address is provided, shipping delays or additional shipping charges may occur. We are not responsible for orders delivered to incorrectly entered addresses.
Lost, Stolen, or Damaged Packages
Once an order has been handed over to the shipping carrier, responsibility for delivery rests with the carrier.
If your package is lost, stolen, or arrives damaged, please contact us as soon as possible. We will gladly assist you in filing a claim with the carrier when applicable.
Delayed Shipments
While we strive to meet estimated delivery times, we cannot guarantee delivery dates due to factors outside our control, including:
- Severe weather
- Natural disasters
- Carrier delays
- High shipping volumes
- Customs inspections (for international orders)
Order Changes and Cancellations
If you need to change or cancel your order, please contact us immediately. We cannot guarantee changes once an order has entered processing or has shipped.
Contact Us
If you have any questions about our shipping policy or your order, please contact our customer support team.
Email: cozycartco.shop
Business Hours: Monday–Friday, 9:00 AM–5:00 PM